Safety and Security

KelAir Campotel resorts are geared towards families and as such are generally safe, secure places. However, we advise that your children (particularly the smaller ones) are supervised at all times. If your children are going to play at friends’ emplacements – always know where they can be located.

Never allow your children to visit the swimming area unaccompanied.

Most resorts employ night security personnel. We recommend that you do not bring any expensive items unless they are absolutely necessary for your holiday. Security deposit boxes are usually available from the main reception at a nominal fee.

In the event of a theft it is necessary to obtain a signed police report within 24 hours. Otherwise an insurance claim will be made extremely difficult.

Swimming Regulations

For hygiene reasons, conventional swimwear only is to be worn in and around swimming pool areas. T-shirts and shorts are not permitted in the majority of swimming areas.

Certain resorts require a refundable deposit to be paid for the use of swimming facilities.

Waterslides will have age and height restrictions for safety purposes.

Only some resorts will have lifeguards on duty.                             Those that do may only be on duty during high season and/or for certain hours of the day. 

Barbecues

The use of barbecues is at the discretion of the resort management. Although gas and conventional barbecues are permitted on most resorts, their use may be curtailed/prohibited at any time during the season, particularly during long dry periods.

Don’t let an accident happen!

The best way to help your family enjoy the whole of your holiday is to take a few minutes at the beginning to ensure that everybody from the youngest upwards understands where everything is, how things work, and where care is needed to avoid an accident.

Tour operators who belong to the Health & Safety committee of the Association of British Tour Operators to France share safety information in order to identify any areas where safety can be improved. They work together to action those improvements.

The Tour Operators together have prepared this short leaflet. It is a checklist to help you quickly identify the key points to look for when you first arrive on site. They also allow you to set down the appropriate rules for your own family to follow when using the various activities and facilities provided on site.

SWIMMING POOLS WATER SLIDES (In French TOBOGGAN)

Make the first visit to the pool area together with your children.

Even if you visited the site before, the layout may have changed, so check the following:

Pool layout – identify shallow and deep ends.

Are there restrictions about diving and jumping into the pool, and running?  Some surfaces slippery when wet?

Check opening and closing times, and note any times the pool is not supervised (e.g. lunch break).

Note the position of safety equipment.

Establish your own rules about parental supervision: what your children do with or without you being present. Age and swimming ability are important considerations here. At least one responsible adult should accompany and supervise children at the pool.

Remember; do not swim just after a meal, nor (parents please note) after drinking alcohol. 

Take some time to watch other people using the slides so that you can see the speed and direction when entering the water. Ensure your children understand the need to keep clear of the arrival point.

Consider and agree with your children which slides they may use. Age or height restrictions may apply.

Check the supervision arrangements and hours of use. These may be different from the main pool times.

Check and follow any specific instructions on the proper use of each slide.

Do not wear any jewellery when using slides. 

CHILDREN AT PLAY

• Ensure your children are familiar with the campsite’s layout and they know where your accommodation is situated.
• Remind your children about the Green Cross Code and encourage them to use it – remember vehicles drive on the right!
• Watch out for children as you drive around site, and observe the speed limit (walking pace).
• Children should be made aware that there are often gravely or sandy patches around the campsite. These should be negotiated at a sensible speed.
• Make your children aware of any places they shouldn’t go to.
• Children’s play areas are generally unsupervised.
• Check that installations at the play area are suitable for your child’s age and ability, and respect the displayed rules.
• When your children attend activities, arrange when and where to meet afterwards.
• Be aware of any campsite rules concerning ball games or use of play equipment like roller-skates and skateboards.